Refund policy

Return and Refund Policy

Last updated: August 2, 2026

Thank you for shopping at LadiesStreet. Please review this Return and Refund Policy carefully before submitting a return, exchange, cancellation, or refund request.

1. 14-Day Return Period

You may request a return within 14 days after your order has been delivered.

To qualify for a return, the item must be:

• Unworn, unwashed, and unused
• In its original condition
• Free from stains, odors, perfume, makeup, deodorant marks, pet hair, or other signs of wear
• Returned with all original tags attached
• Returned in its original packaging
• Complete with all accessories or items originally included
• Accompanied by the order number or valid proof of purchase

Items that do not meet these conditions may be refused or may not qualify for a refund.

2. How to Request a Return

Before sending an item back, please contact us at:

Email: info@ladiesstreetx.shop

Your return request must be submitted within 14 days after delivery and should include:

• Your order number
• The name of the item you wish to return
• The reason for the return
• Photos or videos if the item is damaged, defective, incomplete, or incorrect

After reviewing your request, we will provide return authorization and return instructions.

Do not send any item back without receiving approval from LadiesStreet. Unauthorized returns may be refused and may not qualify for a refund.

3. Return Address

After your return request has been approved, authorized returns must be sent to:

LadiesStreet Returns
10505 Providence Dr
Johnston, Iowa 50131
United States

Please contact info@ladiesstreetx.shop before sending any return.

Do not return an item to the address shown on the original shipping package unless we specifically confirm that address by email.

4. Return Shipping Costs

Customers are responsible for arranging and paying for return shipping when the return is caused by:

• Choosing the wrong size, color, style, or quantity
• Changing their mind
• No longer wanting the item
• Personal preference
• Providing incorrect or incomplete order information

LadiesStreet does not charge a restocking fee for eligible returns.

If an item arrives damaged, defective, incomplete, or different from what was ordered because of our error, please contact us before returning it. We will review the situation and may provide a prepaid return label, replacement, refund, or another appropriate solution.

Original shipping charges are generally non-refundable unless the return is caused by our error or otherwise required by applicable law.

We recommend using a trackable shipping service and keeping your shipping receipt. LadiesStreet is not responsible for return packages that are lost, delayed, or damaged before reaching the authorized return address.

5. Size and Fit Returns

Please review the product description, measurements, and size chart carefully before placing an order.

If an item does not fit or you selected the wrong size, you may request a return within 14 days after delivery, provided that the item remains unworn, unwashed, undamaged, and has all original tags attached.

The customer is responsible for the return shipping cost for size- and fit-related returns.

Differences between regional sizing systems are not considered product defects when the item measurements correspond with the size information displayed on the product page.

6. Damaged, Defective, Incomplete, or Incorrect Items

Please inspect your order immediately after delivery.

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, contact us at info@ladiesstreetx.shop within 7 days after delivery.

Please provide clear photos showing:

• The entire item
• The damaged, defective, missing, or incorrect area
• The original packaging
• The shipping label
• The product tag or size label

After reviewing your request, we may offer a replacement, exchange, partial refund, full refund, or another appropriate solution.

Please keep the item and all original packaging until your request has been resolved.

7. Color and Measurement Differences

Product colors may appear slightly different because of lighting, photography, screen settings, and device displays.

Minor color differences are not normally considered product defects.

Clothing measurements may vary slightly because of fabric properties, manufacturing methods, and manual measurement.

Minor measurement differences that do not materially affect the normal use of the item are not normally considered defects.

8. Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, incomplete, or incorrect:

• Items that have been worn, washed, altered, or damaged
• Items with removed, detached, or missing tags
• Items with stains, odors, perfume, makeup, deodorant marks, pet hair, or signs of use
• Customized or personalized items
• Gift cards
• Earrings and pierced jewelry
• Opened or used hygiene-sensitive products
• Lingerie, underwear, bodysuits, or swimwear after the hygiene seal has been removed
• Items returned more than 14 days after delivery

9. Clearance and Final-Sale Items

Items identified as clearance, final sale, or non-returnable cannot be returned, exchanged, or cancelled unless they arrive damaged, defective, incomplete, or incorrect.

Customers should review the product page carefully before purchasing a clearance or final-sale item.

10. Exchanges

To request a different size, color, or style, contact us at info@ladiesstreetx.shop.

Exchange availability is not guaranteed.

The fastest way to receive another item may be to return the original eligible item and place a new order.

Customers are responsible for return shipping costs for exchanges caused by size, color, style, or personal preference.

11. Order Cancellations

Orders that have not yet been shipped may be cancelled within 15 minutes after the order is placed.

To request a cancellation, contact us immediately at:

Email: info@ladiesstreetx.shop

Please include your order number and the email address used to place the order.

After the 15-minute cancellation period has passed, we cannot guarantee that the order can be cancelled or changed.

Once an order has been processed or shipped, it cannot be cancelled and must follow the return procedure described in this policy.

Clearance and final-sale items cannot be cancelled unless otherwise required by applicable law.

12. Refund Process

After we receive and inspect your returned item, we will notify you by email whether your refund has been approved or rejected.

Approved refunds will be issued to the original payment method within 5–10 business days.

Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.

Return shipping costs, original shipping charges, customs duties, import taxes, and other third-party fees are generally non-refundable unless the return is caused by our error or otherwise required by applicable law.

No restocking fee will be deducted from an approved refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@ladiesstreetx.shop.

13. Late or Missing Refunds

If you have not received an approved refund:

• Check your bank or payment account again
• Contact your card issuer or payment provider
• Allow additional processing time
• Contact us at info@ladiesstreetx.shop if the refund is still missing

Please include your order number when contacting us.

14. Consumer Rights

Nothing in this policy limits any mandatory consumer rights relating to faulty, damaged, defective, incorrect, or non-conforming products under applicable law.

15. Contact Us

For questions about returns, exchanges, cancellations, or refunds, please contact:

Store Name: LadiesStreet
Website: https://ladiesstreetx.shop
Email: info@ladiesstreetx.shop

Return Address:
10505 Providence Dr
Johnston, Iowa 50131
United States

We aim to respond within 1–2 business days.